How it works
The same four steps every time, so you always know what happens next.
- 1
Tell us what you need
Answer simple questions on 6 topics: who needs care, the help needed, type of care, location, timing, and how to reach you. No sign-up and no ID number.
About 5 minutes
- 2
We check your request
Our team reads your request, contacts you to confirm the details, and helps if you're not sure which type of care to choose.
Within 1 working day
- 3
We pass it to checked providers
We choose centres that serve your area, offer the type of care you need, and hold a valid licence. We only share the details they need, with your consent.
1–3 days
- 4
You decide with confidence
The provider contacts you directly to discuss details and price. You choose freely with no obligation, and you can track your request at any time.
When it suits you
Good to know
- You agree the price of care with the centre and pay them directly. We never take payment on their behalf.
- We only pass requests to centres whose licence we have checked with the Department of Health Service Support register.
- If we can't find a suitable provider, we'll tell you and help look at other options.